Email us
support@pipli.app
We aim to reply within 2 working days. In the app, Settings › Help › Contact us adds your support ID and app version for you.
Email supportCommon questions
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone:
- Open the Settings app.
- Tap your name (your Apple Account), then Subscriptions.
- Tap Pipli to change or cancel your plan.
You can also go there from the app: Settings › Manage subscription. If you cancel, you keep Pro until the end of the period you've paid for. Deleting the app doesn't cancel it.
How do I restore my purchase?
In Pipli, tap Settings › Restore purchases while signed in to the Apple Account you paid with. Pro comes back on any iPhone using that account.
Still missing? Email us and include your data IDs from Settings › Copy my data IDs.
Can I get a refund?
Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in and choose the Pipli purchase.
Where is my data stored?
On your phone. There are no accounts. Your answers, progress, streak and saved prompts stay on your iPhone, and we can't see them.
That also means progress doesn't move to a new phone yet. Your subscription does: use Restore purchases.
How do I delete my data?
In Pipli, go to Settings › Erase all data. It wipes your progress, streak, XP, badges and Toolkit from this iPhone and resets your analytics ID. It can't be undone, and it doesn't cancel your subscription.
Deleting the app removes this data too. To ask about data our service providers hold, see our privacy policy.
Does Pipli send what I type to an AI?
No. Pipli has no live AI. The AI answers in lessons and games were made in advance, saved and labelled. Anything you type is checked on your phone.
An AI example looks wrong. How do I report it?
In a lesson, tap the ⋯ button, then Report an issue. You can also use Settings › Help › Report a wrong answer.
Or email support@pipli.app and tell us which lesson or game, and what looked wrong. We check every report.